Contact Us

We’re here to help with any questions or concerns you may have. Feel free to reach out to us using the form below or via the contact information provided.

Customer Support Email: care@gemnara.store

Business Address: 2451 Frederick Douglass Blvd, New York, NY 10027, United States

Response Time: We aim to respond to inquiries within 24 hours on business days.

Return & Refund Policy: For more information about our return and refund process, please visit our [Return & Refund Policy] (here).

FAQs:
When will I receive my tracking number?
You will usually receive your tracking number within 1-2 days.

Why isn’t my tracking number working?
It may take up to 5 days for your tracking number to activate once you receive it.

How fast is the delivery time?
7-30 days, depending on your location and the shipping method chosen.

What is the exchange/return policy?
We value your experience. If you have any problems with our products, please refer to our [Return & Refund Policy](insert link) for detailed instructions on how to process a return or exchange.

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