The Penelope Plush Sweater

We are pleased to offer free shipping on all orders.
Returns will be accepted for up to 10 days from the date of receipt, as indicated by the tracking number, on unworn items.
Customers must inform us via email before returning an item. Returns sent without prior notification may not be accepted.

For more details, please refer to our full Delivery Terms & Conditions for more details.

Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:

– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.

The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.